Last updated: December 20, 2025
At HELANIYA, owned and operated by HILYNE LLC, we are committed to customer satisfaction. If your purchase does not meet expectations, we’re here to assist you
1. Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in the same condition as received
- Unworn or unused, with tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
To initiate a return, please contact us at:
📧 helaniya.store@outlook.com
Returns sent without prior approval will not be accepted.
If your return request is approved, we will provide instructions on how and where to send your item. Return shipping details will be shared after approval.
2. Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Defective
- Damaged
- Incorrect
Contact us immediately after delivery at
📧 helaniya.store@outlook.com
so we can review the issue and arrange a replacement or refund where applicable.
3. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you’re unsure whether your item qualifies, please contact us before requesting a return.
4. Exchanges
We do not offer direct exchanges.
The fastest way to receive a new item is to:
- Return the original item (if eligible)
- Place a new order separately once your return is approved
5. European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.
Returned items must:
- Be unused and unworn
- Include original tags
- Be in original packaging
- Include proof of purchase
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds are issued to the original payment method
- Processing time: up to 10 business days
- Your bank or card issuer may take additional time to post the refund
If more than 15 business days have passed since refund approval, please contact us at:
📧 helaniya.store@outlook.com
7. Contact Us
For all return, refund, or product-related questions, please email us at 📧 helaniya.store@outlook.com or contact as at
HILYNE LLC
447 Broadway, 2nd Floor
2650
New York, NY 10013